Who We Are ClearIntent™ is a privately-owned, Canadian firm that provides training and consulting services to e-commerce strategy and development teams. Working with ClearIntent, your team will provide better service to your customers and deliver online environments that are designed with purpose – to sell effectively and to strengthen your brand. We help you to sell more products and services and to build a stronger brand online. Why We Are The Right Firm For Your Project We focus on your needs. You are different from your competitors. You know which customers you are after and you know what makes your products and services unique. You want your Web site to deliver more than a “good customer experience” – you want your site to deliver the right experience to win the customers you are after. We start by working with you to clarify the context and purpose of your site: exactly who your site is targeting, exactly how you want them to respond, and your strategy to make that happen. Everything flows from this step – this is your clear intent to succeed online. We keep you in control. We give you an early picture of how your site will work, a demonstration of the value to your company, and a clear idea of the work involved. You will understand what we are doing for you at all times: what the deliverables will look like, how much they will cost and how long they will take. This means fewer surprises and more predictable results. We combine the latest thinking with proven techniques. Our process is informed by the latest thinking in consumer psychology and retail anthropology (the study of how we shop). The methods we use are based on established methods that are more stable than the “new economy” was: usability, software design, facilitation and customer research. This means you get the benefits of cutting-edge thinking without the risks. We will help you build your team. We can help you find the best branding, graphic design and site development partners, or we can help you get more out of the team you are working with now. We assess deliverables for effectiveness and we help your team members succeed through ongoing coaching and formal training.